Terms and Conditions

Seller and contact

The seller is 68travel, s.r.o., Dunajská 4, 811 08 Bratislava, Slovakia, company ID 46675311, Slovak VAT ID SK2023514372. Contact: shop@68travel.com. Mestský súd Bratislava III, Sro, 81441/B. +421 903 373 637 VAT registrations: GB: GB315137236; SK: SK2023514372; DE: DE325254704; FR: FR48889901195; CZ: CZ684893458.

Ordering

These terms govern consumer purchases through https://www.68travel.com/ Before submitting an order, you can review the goods, quantities, delivery details and total price and correct any errors. Your order is an offer to buy. The automatic receipt email alone does not accept it. Acceptance occurs when you receive production-start confirmation for made-to-order goods, dispatch confirmation for other goods, or collection-ready confirmation for pickup, unless an earlier communication or action accepts it. We contact you promptly about obvious pricing errors, unavailability or suspected fraud, refund unaccepted orders promptly and never impose a corrected price without your agreement. The contract uses the checkout language. We keep an electronic order record; details are available in the email and order-detail link. You can save or print these terms and request a copy of your order details. Before accepting an order, we may lawfully decline it or propose quantity limits per person, household or order. We will inform you and will not change an accepted order without your agreement or a lawful basis.

Prices, payment and delivery

The final price, applicable taxes, delivery charges and any payment charges are shown before the order is submitted. Available payment and delivery options depend on the destination and are displayed at checkout. https://www.68travel.com/shipping-and-payment-options Delivery risk passes to you on receipt, except where the law provides otherwise. Contact us about delay or transport damage; a carrier report is not a condition of your statutory rights. We aim to show product colours accurately, but their appearance may vary with screen settings. This does not limit your rights if goods do not match their description.

Statutory withdrawal

This section applies when applicable consumer law gives you a statutory right to withdraw. Stronger mandatory rights remain unaffected. You may withdraw without giving a reason within 14 days after receipt of the goods. For goods from one order delivered separately, the period starts when the last item is received. You can also withdraw before delivery. Send a clear statement to shop@68travel.com or our postal address, use the model withdrawal form, or submit the online withdrawal function: https://www.68travel.com/return-exchange-or-complaint. Sending the notice before the deadline is sufficient. Return the goods within 14 days after giving notice; this is a separate deadline.

Model withdrawal form (use is optional): To 68travel, s.r.o., Dunajská 4, 811 08 Bratislava, Slovakia; shop@68travel.com. I/We withdraw from the contract for: … Ordered/received on: … Consumer name(s): … Address: … Date: … Signature only for a paper submission. Delete as appropriate. An order number helps identify the purchase. Another unambiguous withdrawal statement is equally valid.

Refunds

For statutory withdrawal, we refund the payments due, including the cost of the least expensive standard outbound delivery, within 14 days of receiving your notice. We may withhold the refund until we receive the goods or evidence of dispatch, whichever occurs first, unless we offered to collect them. We use the original payment method unless you expressly agree otherwise without additional charges. You bear direct return costs only where lawfully disclosed and not covered by our free-return offer. You are responsible only for diminished value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning; missing original packaging does not automatically remove withdrawal rights.

Exceptions

The statutory withdrawal exception for bespoke goods applies only to goods made to your specifications or clearly personalised. Selecting a standard option or production after ordering does not automatically establish an exception. We identify applicable exceptions before purchase. Standard shape and stain choices are not customization. A special-order stain or stain combination made to your individual specifications is customization. An exception to withdrawal does not remove your rights if goods are defective.

Additional returns and exchanges

In addition to statutory rights, we offer returns or exchanges within 30 days of receipt, or 90 days for 68travel-branded wooden products. For orders placed in November or December, the deadline is extended to the end of January of the following year if that is later. Conditions applying only to this additional offer: Unused and in the original packaging. Return routes, addresses and any collection charges: https://www.68travel.com/returns-and-warranty-service ; https://www.68travel.com/shipping-and-payment-options Contact us for a return label where offered; prior approval is not required to exercise statutory withdrawal.

Defects and guarantees

Where mandatory UK consumer law applies, faulty goods can qualify for a short-term right to reject within 30 days; later repair, replacement, reduction and final-rejection rights apply under their legal conditions. Claim limitation periods are distinct from a product guarantee. These rights are not subject to the unused/original-packaging conditions of our voluntary offer. Report defects to shop@68travel.com. Under Slovak rules, we are liable for defects present at delivery and appearing within two years; the first repair extends this period once by 12 months. Report a defect within two months of discovery and within the applicable period. A defect appearing within that period is presumed present at delivery unless rebutted or incompatible with its nature. You may choose repair or replacement unless impossible or disproportionate. Statutory conditions may entitle you to a reduction or termination, including unsuccessful, refused or repeated repair or a serious defect. We promptly issue written acknowledgment and a remedy deadline, normally no more than 30 days unless an objective reason beyond our control justifies longer. We explain refusals in writing and bear justified costs as required by law. Stronger mandatory destination rights and transitional rules for older contracts remain unaffected. Any additional commercial guarantee is separate from these rights: We provide a lifetime guarantee against manufacturing defects in our wooden decorations.

Complaints and dispute resolution

Please first contact shop@68travel.com if a problem remains unresolved. Supervisory complaints and alternative dispute resolution are separate procedures. Slovenská obchodná inšpekcia, Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, https://www.soi.sk. First request redress from us. After rejection or no reply within 30 days, you may seek competent ADR, subject to its conditions. For ordinary disputes with our Slovak company, contact Slovenská obchodná inšpekcia, Ústredný inšpektorát, Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov, Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27; ars@soi.sk, adr@soi.sk. SOI ADR is free; an application may be refused, for example, for a dispute of €20 or less or submitted more than a year after rejection or the unanswered 30-day period. Procedure: https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov/pravidla-ars. We also provide competent-body information on a durable medium when rejecting redress. You retain access to the competent courts. For eligible cross-border disputes, you can seek free assistance from the European Consumer Centre in your country of residence (ECC-Net): https://www.eccnet.eu/contact-your-local-ecc

Reviews and customer content

We store reviews and content you submit for publication. You grant us a non-exclusive, royalty-free licence to display that content on our websites while it is published, including necessary formatting and translation without changing its meaning. You must have the rights to share it. We may remove unlawful content, spam or content infringing others’ rights; criticism alone is not a reason for removal. Separate advertising use requires separate permission.

Applicable law and versions

Slovak law applies, without depriving consumers of mandatory protections of the law otherwise applicable to them, including protections in their country of habitual residence where relevant. The version supplied for your order governs that purchase; later website changes do not automatically amend an existing contract. Effective date: 4.11.2026. Version: 2.0.