We strive to keep you happy no matter what happens. We are humans too and we sometimes make mistakes.
The best way to start a return, get a replacement or get a problem with a faulty product resolved is to get in touch via e-mail at firstname.lastname@example.org.
To keep everything going smoothly, you should tell us in your e-mail:
- Your order ID
- Photos of the problem
We can usually provide a local return address within Europe, just get in touch with us to get started. For most countries sending the return package back to us via Packeta.com is free of charge.